Crisis counselors: ‘You are not alone’

By Shawne K. Wickham • Sunday News Staff  November 12, 2022

    “Cain listened to the girl’s anguish and convinced her to bring her parents into the conversation. They took their daughter to an emergency room and called back a few days later to let Cain know the girl is seeing a therapist…  I just want to say thank you. Thank you for being here,” he tells her (Cain).

    “Headrest has operated a crisis line in the Upper Valley for more than 50 years, according to Al Carbonneau, the hotline manager. The job still involves helping people through whatever crisis they’re in, but now Headrest is connected to a wider system of care that includes mobile crisis teams, 211 operators and local health centers, he said.

    “It’s not our job on the hotline to fix somebody,” Carbonneau said. “Our job is to get them to a point where they have options, and we point them in the right direction.”

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