Headrest is looking for a PT HOTLINE COUNSELOR! Interested candidates should send a cover letter and resume to Al Carbonneau at al.carbonneau@headrest.org.

Brief Position Description:
The Hotline Counselor advances Headrest’s mission and vision by providing crisis intervention, suicide prevention services, and information and referral through the 24/7 Crisis Hotline (1-800-273-TALK). This position also provides support to the counseling and residential program.

Responsibilities and Specific Duties:

  • Provide active listening, information and referral and intervention services to all callers, residents and walk-ins as appropriate
  • Review previous contacts and conduct follow-ups as necessary
  • Conduct phone screenings for individuals seeking other Headrest services
    Counseling and Residential Program Support
  • Participate in regular building safety measures including: fire drills, nightly resident check-ins
  • Complete intake form for residential and counseling services
  • Schedule Outpatient Counseling appointments
  • Maintains timely and accurate documentation of all client contact according to Headrest procedures
  • Functions as a receptionist for the agency including granting access to visitors, sending and receiving mail/packages on behalf of the organization.


  • Previous experience in crisis intervention, suicide prevention, addictions treatment or other human services field preferred, but not required
  • Completion of the Hotline Training Program or evidence of equivalent training
  • Excellent verbal and written communication skills
  • Ability to work effectively in crisis situations
  • Ability to climb stairs (safety drills, etc); lift and carry up to 25 pounds

Salary Level and Exempt Status:
This is a non-exempt PT (or per diem) position